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Storm Mountain Community Information document maintained by John Green, updated on September 20, 2022. Click here for the PDF document
Posted 8/31/2022 Reduced Window Hours at the Drake Post Office
Wed 1/26/2022 4:20 PM
From: Amanda Carian
Hello Storm Mountain Community,
Today, representatives from Glen Haven, Estes Park, and I, released the below “Press Release and Letter of Appreciation” – you may soon see this info in the Estes Park Trail Gazette and Loveland Reporter-Herald. This communication wraps up the USPS issues we have been working on for the last year with the USPS and our Congressional representatives.
Our final ‘issue’ for Storm Mountain specifically was to get free ‘e-boxes’ approved for all residents who must access their property by Hwy 43 and Storm Mountain Drive. We now have this approved for free e-boxes going forward. You must be the property owner and this is for the smallest size P.O. Box. There are other restrictions so check with Keile. He will be able to start giving these out once he gets another cabinet of ‘size 1’ boxes into our post office. Please check with Keile before renewing your P.O. box to see if the free boxes are ready, if you are interested. (Also note – if you do not currently have a size 1 box and opt for an e-box, you’ll need to change your P.O. box number, but Keile will help forward your mail to that new box number for a period of time.)
After 2.5 years of working on our USPS issues, I’m retiring. I’m beyond grateful especially to the Staff at Senator Michael Bennet’s office and Representative Joe Neguse’s office who stuck with us and held the USPS accountable. I’m also thankful for 3 very courageous upper management postal workers who stuck their necks out to resolve our issues, and my partners-in-crime in Glen Haven and Estes who ‘joined arms’ with us. If you have postal issues going forward, please direct them to Keile or the Postmaster of our Estes Park Postal District in Estes Park. (No word on a permanent Postmaster in Estes – Crystal Romero, our interim Postmaster is still there tho’ she has been out with a very bad case of Covid.)
The following was published in the Estes Park Trail Gazette on 26 January, 2022
Mountain Communities are Thankful!
In this amazing democracy called America, when we call on our elected officials to help with large issues facing our communities we ‘hope’ to be heard and get help. But what if the communities are very small even though their issue is massive? And what if they need help with issues with a massive governmental organization? The US Post Office that thousands of remote citizens depend on for mail, medications, supplies, was the issue in Drake, Glen Haven, and Estes Park – all of which are in the “Estes Park District of the USPS.”
In 2018 citizens of Estes Park filed several complaints against the USPS in Estes Park due to poor service and abusive practices of the then-current Postmaster and USPS Supervisor in Estes Park. From 2019 – December 2020 residents of Drake and Glen Haven who are served out of the Estes Park Post Office District, were filing floods of complaints with the USPS after suffering from years of poor service and verbal and physical abuse from the then-current Postmaster and Supervisor of the Estes Park Postal District. Even with endless citizen submissions of gross mismanagement and misconduct on the part of the Estes Park Postmaster and Supervisor, the USPS did nothing.
In January 2021, the citizens of Drake opened a petition asking for the Drake Post Office to be removed from under the Estes Park Postal District and to be moved under the Loveland Postal District to end the many postal issues and abuse they had suffered for years with no response from the USPS. The citizens of Glen Haven reached out to Drake to share they had been suffering for years as well, with the same issues. In February, all three (3) of our Congressional officials – Senator Michael Bennet, Senator John Hickenlooper, and House of Representatives Joe Neguse – contacted community representatives of Drake and Glen Haven to learn what was happening and inquire how they could help. The result was an outstanding 3 page letter of inquiry to the USPS Congressional Representative, signed by all 3 of our congressional folks. This forced the USPS to address our issues, finally.
The USPS Colorado/Wyoming District Manager agreed to a virtual ‘Listening Session’ with citizens of Drake and Glen Haven which happened in early March 2021. In this meeting over 125 residents attended to share examples of the years of issues and abuse they had endured with the USPS. Following that meeting a team of USPS leads were assigned to work with the community leaders for this issue from Drake and Glen Haven. The communities continued to provide the USPS with written examples of the mismanagement of the postal system in the Estes Park District and the ongoing abuse being suffered by postal workers and postal patrons by the current-then Postmaster and Supervisor in Estes.
At the end of April, citizens of Estes Park had started to organize to take a run at their postal issues again. Representative Neguse’s office kindly connected the lead of the Estes Park citizens with the Drake and Glen Haven citizen leads. In September, the Estes Park citizen group sent a survey out to the Estes Park community requesting feedback on the postal system in Estes Park. The results were damning of the then-current Postmaster and Supervisor, listing negative issues and encounters. Over 190 surveys were completed.
In late September, the USPS removed the then-current Postmaster and Supervisor from the USPS Estes Park Postal District. A Postmaster from Henderson, Crystal Romero, was brought up to help clean up the mess at our post offices including finding and distributing packages that had been hidden for up to 5 years that had never been delivered, and bringing back postal workers who were abused and forced out by the previous Postmaster and Supervisor for illegitimate reasons. The Estes Park Postal District still has staffing issues due to the pandemic and issues in USPS Denver and further out in the USPS system, but our USPS workers and patrons are very pleased again with our postal SERVICE.
A special call-out to Crystal Romero for her willingness to be apart from her family to help us clean up our postal district – we are greatly in her debt! Many thanks also to Vanessa Dunham and James Boxrud of the USPS who literally moved mountains to get our issues addressed and resolved up here. A huge ‘thanks’ also to all our postal workers in the USPS Estes Park Postal District who hung in there during the years of inexcusable pain due to their commitment to the USPS and our communities.
And wrapping back around to where this article started, a tremendous amount of gratitude to Senator Michael Bennet, Senator John Hickenlooper, and House of Representatives Joe Neguse’s offices for joining forces with us at the beginning of last year, speaking up to the USPS on our behalf and sticking with us over the many months it took to get our issues resolved. We are VERY thankful citizens in this great democracy!
Community leads for USPS Issues:
Amanda Carian – Drake
Nancy Dunavan – Glen Haven
Patti Brown – Estes Park
Sent: Mon 12/6/2021 6:52 AM
From: Amanda Carian
Hello Storm Mtn Community,
I’m sorry to mess up your Monday morning, but you need to be wide-awake aware that the USPS has removed our area USPS Ops Manager that has been so helpful to us, and the new Ops Manager is working to put the former Postmaster of Estes Park who was removed, 3 months ago, back into her position. (Not the former Supervisor who was also moved out.)
For every postal patron in your home, please complete the 4 question survey at this link:
This is a totally anonymous survey created by Patti Brown, my counterpart in Estes Park for getting things at the post office up here, corrected. Your email address is only used to share the results of the survey with you when it is wrapped up.
Patti, Nancy Dunavan of Glen Haven and I, believe if we have any chance to influence this decision it must be in the next couple days with a massive public reply. Thank you in advance for completing this survey quickly.
Thank you also to anyone on Facebook and/or NextDoor who can post this info there, immediately.
Note: To address the inability to know whether shippers like Amazon will direct a package for home delivery, or for delivery by the US Postal Service, area Postal Service management supports a number of hybrid address formats, detailed in the letter linked here and shown below.
Sent: Thu 9/9/2021 7:55 AM
From: Amanda Carian
Subject: New Drake Post Office Opening
Hello Storm Mtn Community,
Our new US Post Office will be fully open for service the morning of Monday, September 13th. There will also be a small ‘Opening Ceremony’ there at 10 am – all are invited to attend…..or you may want to avoid going to the post office at that time due to all the people/cars that will be there.
While we all terribly miss Keile (I can’t get any info on what’s happening with him), Stephen has been wonderful to work with and he will continue to support us full-time in Drake unless he is on ‘leave’ for vacation/illness/etc.
If you encounter any issues with the post office, most likely in Estes, please do call the 1-800-ASK-USPS number and file a complaint. The USPS team we are working with is using those calls to help ‘clean up’ the Estes Park post office management situation that still remains.
Sent: Wed 7/28/2021 11:38 AM
From: Amanda Carian
Subject: Drake Post Office Update
Hello Storm Mountain Community and our fellow Drake residents,
As you may have noticed, our new ‘permanent’ Drake post office building has arrived and is located just to the East of the River Forks Inn. We had no input on the size or where/how it is located. It is being built by a 3rd party contractor (not the USPS) who does not get paid until the project is completed, so they are driving to complete the project soon.
Parking at the new post office will continue to be a challenge but I have been told there will be one handicap parking spot.
The current P.O. boxes will be moved into the new post office sometime in the next 1-3 weeks, not sure when.
Finally, if you missed it, postage goes up 3 cents per 1st class/Forever stamp as of August 29th. Keile has plenty if you want to buy Forever stamps now – those pennies add up.
Drake/Glen Haven USPS Working Issues
March 2021 Updated 20-April-2021
Posted to Storm Mountain email group by Amanda Carian Fri 4/30/2021 5:20 PM
Meeting at Estes Park Community Center
Attending: James Boxrud (USPS), Chantal Kouns (USPS), Vanessa – replacing Chantal shortly (USPS), James Thomspon (Senator Michael Bennet’s office), Erika Blum (Representative Joe Neguse’s office), Nancy Dunavan (Glen Haven), Amanda Carian (Drake)
- Progress meetings to be held every 3 weeks for now.
- Community updates/inputs on progress/issues may be sent to Nancy Dunavan for Glen Haven and Amanda Carian for Drake.
- Document sections:
- Post Office issues Drake and Glen Haven have in common.
- Glen Haven specific Post Office issues
- Drake specific Post Office issues
1. Drake and Glen Haven, USPS Issues in Common:
1a) Must have USPS Estes Park Manager and Post Master who both:
- Care about Drake and Glen Haven and will champion our needs.
- Treat all patrons with respect and in a spirit of ‘service’, not contempt and retaliation/retribution
iii. Postal workers in post offices must be treated with respect, integrity and professionalism from their management in Estes Park. They also cannot be in fear of Estes Park management.
- Will answer the phone in the Estes Park post office when we have issues or need help
20-Apr-21 Update: IN PROGRESS – Open and honest discussion. USPS is taking direct action to address this issue. If Drake or Glen Haven patrons have poor experiences with USPS Estes Park Manager or Postmaster, please email Amanda Carian (Drake) or Nancy Dunavan (Glen Haven) with details.
- Informed Delivery
- Sometimes mail shows as ‘Delivered’ in Informed Delivery when taken to Estes Park. Need to fix that or get ‘delivered’ mail down to D/GH w/in a day.
20-Apr-21 Update: CLOSED –USPS shared when notified by email your letter/parcel has been ‘delivered’ via Informed Delivery, the fine print says it will be delivered ‘within 4 days.’ Call the post office before going if you are making a special trip to get your Informed Delivery letter/parcel.
1b) All mail/parcels with respective zip codes for Drake and Glen Haven must be sorted into paid P.O. Boxes.
- Residents will do their best to get their P.O. Box number into their address ‘somewhere’ with whomever is sending/shipping the mail/package.
- If a prescription provider (ex: Veterans Admin) will not allow a P.O. box number anywhere, and it can’t be ‘snuck’ in somewhere, the postal worker needs to see the parcel was delivered to the proper city then look up the paid P.O. box and put it in there.
- This includes all SmartPost and SurePost mail/parcels handed off to the USPS for the ‘last mile’ delivery.
20-Apr-21 Update: IN PROGRESS. USPS will put a letter in all Drake and Glen Haven P.O. boxes sharing the 5 addressing approaches shared in the 2-Mar-2021 Community Listening Call. In addition, postal clerks in Drake and Glen Haven will be instructed to do their best to get letters/parcels arriving at their respective post offices to P.O. box patrons, including when UPS and FedEx drop packages off for final delivery.
1c) Instruct the clerk to be honest if no mail was received from Denver for the day(s) instead of refusing to answer the question by saying “I’ve put out all the mail we received today.”
20-Apr-21 Update: IN PROGRESS: USPS will send an instructional memo to Drake and Glen Haven postal clerks that they are to honestly answer ‘yes’ or ‘no’ if asked whether letters and/or parcels were received from USPS Denver Ops that day.
1d) Postal clerks must actually put a slip in our box when we have a package.
20-Apr-21 Update: IN PROGRESS: USPS will send an instructional memo to Drake and Glen Haven postal clerks that if packages do not fit in a patron’s P.O. Box or locker, a yellow slip must be placed in the P.O. box indicating there is a package for the patron behind the retail counter.
1e) Physical addresses must be added to the USPS database.
If customers have a paid for P.O. box or free box, we need to have our street addresses also show up as valid addresses in the USPS database.
20-Apr-21: IN PROGRESS: James Boxrud (USPS) will bring a USPS IT person to our 3-week update meeting, so we can discuss how this could happen.
1f) Need mail and parcels from Denver Ops, six (6) days a week to both Glen Haven and Drake.
20-Apr-21: IN PROGRESS: USPS Denver Ops Manager has committed to work with James Boxrud and Chantal/Vanessa. Whenever USPS Estes Park management or postal clerks advise that no letters and/or packages were received from USPS Denver Ops, an investigation is opened to determine what happened and fix it, until Drake and Glen Haven get mail from USPS Denver Ops six days a week.
1g) Need post offices open and staffed consistently six (6) days a week during posted hours.
20-Apr-21: IN PROGRESS.
- Keile is back in Drake – thank you, USPS!
- Glen Haven needs a ‘consistent’ postal clerk. USPS shared that Glen Haven is a ‘part-time’ office. Postal Worker Union contract requires the part-time Glen Haven postal clerk to fill full-time position openings within a certain mile diameter around Glen Haven when one opens up – Union contract is not negotiable. USPS has committed that they will have one consistent part-time worker in Glen Haven, and are working to cut-down full-time position turnover in Estes, so the consistent Glen Haven postal clerk should be there longer.
1h) When customers are paying for a large P.O. box where packages fit, those packages need to be put in the boxes, not be held ‘behind the wall’ with just a yellow slip being placed in the large P.O. box for window pickup.
20-Apr-21 Update: IN PROGRESS: USPS will send an instructional memo to Drake and Glen Haven postal clerks that they are to put packages/parcels in a patron’s P.O. box if it/they will fit. In addition, there is work to try and install more ‘package lockers’ in our post offices.
1i) How can local residents be notified in there are USPS job openings in their city/area?
20-Apr-21: CLOSED – Hiring notices will be posted on door or inside Drake and Glen Haven post offices and openings can also be found on usps.gov/hiring .
1j) Our post offices must be Full Service post offices offering everything from package drop off to international mailing.
20-Apr-21: CLOSED – Both Glen Haven and Drake post offices are now ‘full service’ with ability to drop off packages at to mailing internationally at retail window.
1k) Can we have a Priority Mail drop-off box at each post office?
20-Apr-21: CLOSED – Drake and Glen Haven post offices may have ‘blue boxes’ installed or not, for dropping letters up through small pre-paid packages, but there will not be a large package drop-off at either post office other than the retail window.
1l) Payment for P.O. boxes must be managed better or if there are issues at the Federal level, local postal workers must give ‘grace’ to local patrons.
20-Apr-21: IN PROGRESS: USPS will send an instructional memo to Drake and Glen Haven postal clerks that they are to work with local patrons who are experiencing challenges to renew their P.O. boxes and use a spirit of service to help resolve issues and not just summarily lock the P.O. box.
2. Glen Haven, CO Specific USPS Issues
2a) Plow the handicap parking spots and shovel the sidewalk. Many residents are older and could fall and break a hip due to the non-shoveling of parking spaces and sidewalks.
20-Apr-21: CLOSED – A USPS contractor should be plowing the Glen Haven post office parking lot and sidewalks. If you find they are not plowed/shoveled, please notify Nancy Dunavan with details so the USPS may address it with their contractor.
2b) Accept government documents from Nancy Dunavan and recognize all homes in Glen Haven and the Retreat as ‘Glen Haven’. This includes stopping the threats of making Retreat residents have to pick up mail or parcels in Drake for any reason.
20-Apr-21: IN PROGRESS – This is a very complex situation:
- The USPS sets zip codes. When the Glen Haven zip code was established, only the post office itself was “in” the zip code.
- James Boxrud (USPS) is going to research and help us understand how Glen Haven can request a ‘Zip Code Boundary Change’ with the USPS so all homes in Glen Haven/The Retreat are ‘in’ the Glen Haven zip code. This will be a long process and it will take serious community involvement. Our Congressional folks have said they would endorse this request with the USPS. Stay tuned as more is learned.
2c) Remove the threatening letters of closure from Glen Haven boxes that have been free for years and keep those boxes open given the USPS decision last year that Glen Haven is entitled to free mail delivery.
20-Apr-21: IN PROGRESS: No promises, but James Boxrud is investigating if further P.O. box payments in Glen Haven that formerly were free ‘e-boxes’ can have their payments waived a bit longer while the request to expand the Glen Haven zip code is worked. For now, please pay for your P.O. boxes (former e-box) if requested.
2d) The Glen Haven Post Office must be fully staffed during Posted Hours.
o No staffing at all on 5-March-21 and see email for other dates of no one at the facility
o A Postal Clerk must answer the phone in the Glen Haven Post Office before we head to the post office. Sometimes the package says delivered, but it is in Estes, and thus a wasted trip to the post office. Three have been numerous days that have had no employee and the window not open.
20-Apr-21: IN PROGRESS: Consistent postal clerk for Glen Haven is in training. Should be in Glen Haven soon. Posted hours will be staffed and Staff will answer the post office phone.
2e) There must be a receipt book at the Glen Haven post office. Korey said it disappeared and called Kim about it, but she knew nothing about it. Some people have paid for PO boxes, but can’t get a receipt that they paid.
20-Apr-21 Update: IN PROGRESS: USPS will send an instructional memo to Glen Haven postal clerk (copying USPS Estes Park management) that receipt books must be kept and used at the Glen Haven Post Office when payments are taken.
2f) Lock the post office boxes that swing out for mail delivery. Left open on 24-February in Glen Haven.
20-Apr-21 Update: IN PROGRESS: USPS will send an instructional memo to Glen Haven postal clerk that they are to ensure rotating cabinets of P.O. boxes are locked/secured.
2f) Cluster box Issue for Glen Haven – need a solution so residents retain ‘free mail delivery’
2fa) Cluster boxes – where could be located for The Retreat
2fb) When the modular Drake Post Office was condemned from water damage in 2018 after the flood of 2013, all Drake residents had to drive to Glen Haven for a year to get their mail. If all of Glen Haven and Drake P.O. boxes ‘fit’ within the Glen Haven post office, why can’t the free P.O. boxes be housed in the Glen Haven post office?
20-Apr-21: ON HOLD – need to get Glen Haven zip code boundaries expanded first so then a ‘delivery plan’ can be created for the ‘delivery area’–see above for Zip Code Boundary Change request.
3. Drake, CO Specific USPS Issues
3a) The Temporary Post Office must be made ADA compliant and cleaned.
o Make ADA compliant with a ramp, proper door handle and designated parking place for disabled people to get out of their vehicle and up the ramp.
20-Apr-21: IN PROCESS – USPS to review what can be done such as a ramp. An automatic door may not be possible with short-term rental agreement with River Forks.
o Clean it regularly. It is filthy.
20-Apr-21: CLOSED – Kiele took care of!
3b) Address dangerous hasp lock on front door of Post Office. The front door has an unused padlock hasp on it. Anyone could shut the door and essentially lock it with a stick, a piece of wire, or a lock, and block this only exit out for patrons. Somehow the hasp must be secured to prevent accidental lock-in.
20-Apr-21: CLOSED – Hasp lock is removed.
3c) Cluster box Issue for Drake:
3ca) If going to put at Hwy 34/Hwy43, why not just put more boxes in the post office? Especially if we’ll need to go into the post office to pick up packages?
3cb) If there are going to be cluster boxes for Storm Mountain they should be somewhere near the ‘T’ 2 miles up Storm Mountain Drive where no one lives…..so if the cluster boxes are put at Hwy 34/Hwy 43, the 458 residents of Storm will have to drive roundtrip 4-14 miles to get their mail. Hwy 34/Hwy 43 assumes residents drive down the mountain daily.
3cc) We as patrons offered to buy and install a cluster box ourselves. (We have experience with this at other properties, we have installed them for tenet / property owner use, at our cost) This was rejected by Estes Park postal leadership, and would not even take our application. Said they would have to pay someone to service it. This seems to conflict with the current proposal for cluster boxes.
20-Apr-21: IN PROGRESS – Last year the USPS determined that residents of Storm Mountain are entitled to a free small-size cluster box if an appropriate solution can be found to place cluster boxes. (If patrons want a larger box they can pay for one in the Drake Post Office.) USPS work on Storm Mountain cluster boxes was put ‘on hold’ with the Cameron Peak Fire. Chantal/Vanessa will re-initiate this work and may need community help/ideas/inputs to come up with a solution for cluster box location – Amanda will share info out as it is available.
3d) New/Permanent Post Office for Drake
Will the new modular post office for Drake be big enough for the population growth in Drake including Storm Mountain? Drake 2010 census 405 people…need 2020 census data.
20-Apr-21: IN PROGRESS – The new ‘permanent Drake post office’ modular building is now projected to be in Drake by the end of this year. It is sized for the community today and expansion.
3e) P.O. Box Credit for Drake P.O. Box patrons. All Drake Post Office patrons are due a credit for post office no-staffing Nov 17th – early December.
20-Apr-21: IN PROCESS – USPS attendees were not aware the Drake Post Office had zero staffing from Nov 17-early December and then only staffing very infrequently and unannounced until January 13th. Amanda has sent them information and also advised them to speak with Michael Mattson of the USPS who helped us get a temporary helper to start digging our mail/packages out from the back of the post office in Drake. USPS members will investigate why this happened. There is no way to credit Drake P.O. box patrons for this time of shutdown.
Sent: Thu 2/25/2021 2:25 PM
From: Amanda Carian
Subject: Agenda & Zoom Link for Call Concerning Post Office Issues March 2nd
Hello Storm Mountain and Drake Community,
(thank you to those who can post this on NextDoor and Facebook)
Please remember to join us on Tuesday, March 2nd at 6:00 -7:15pm for our “Listening Session” focusing on the Post Office issues we’ve been experiencing in Drake and Glen Haven. Our neighbors from Glen Haven will also be attending. Staff members from Representative Joe Neguse’s office, Senator Michael Bennet’s office, and Senator John Hickenlooper’s office who have been kindly spearheading this work with us will be attending along with a USPS representative.
Below is the agenda and call-in information. The USPS will share updates that they have and we as the communities will have opportunity for inputs/thoughts. In the short amount of time we have we will *not* get issues resolved but let’s thoughtfully and kindly get all our thoughts/issues on the table when called upon, so the USPS rep leaves the meeting wanting to help us. If there is not time for you to speak up in the call due to our limited time, please email me with your comments, I’ll compile them and get them to our congressional reps and the USPS rep – you will be ‘heard.’
Please do call in if possible so the number of folks on the call displays the magnitude of our issues and desire to have them resolved.
Thank you and best regards,
March 2nd, 6:00pm-7:15pm
Zoom Meeting link: (all will be on Mute until comments are taken. Thanks to Rep Neguse’s office for setting this up and facilitating the Zoom call.)
Join Zoom Meeting
Amanda Carian, Moderator
Erika Blum, Office of Congressman Joe Neguse
James Thompson, Office of U.S. Senator Michael Bennet
Jordan Wells, Office of U.S. Senator John Hickenlooper
6:00 – 6:02pm: Welcome from Amanda, USPS and congressional offices introduce themselves briefly
6:03 – 6:10pm: Welcome and opening remarks from congressional staff
6:10 – 6:15pm: Welcome and opening remarks from USPS
6:15 – 6:25pm: Discussion on Drake P.O. facility (hours, staffing, status of permanent facility)
6:25 – 6:35pm: Discussion on cluster boxes/P.O. Boxes for The Retreat and Storm Mountain
6:35 – 6:45pm: Discussion on guidelines for addressing mail to Drake and Glen Haven
6:45 – 7:15pm: Discussion on general service issues, items we didn’t cover
7:15pm: Wrap up
Sent: Tue 2/23/2021 9:20 AM
From: Amanda Carian
Subject: March 2nd – Congressional/USPS Virtual Town Hall Call – Please join!
Hello Storm Mountain, Drake, and Canyon Community,
Representative Joe Neguse’s office is hosting a ‘listening session’ for all of us to call in and share the issues we’ve been having with our Post Office over the past 2 years. Please dial in if possible- not all will get to speak but if we all dial in, they will see the ‘magnitude’ of our concern. The residents of Glen Haven will also be joining and possibly Estes Park.
Here is the Zoom link:
Listening Session with the USPS, staff of Rep. Neguse, Senators Bennet and Hickenlooper, and constituents
Time: Mar 2, 2021 06:00 PM Mountain Time (US and Canada)
Join Zoom Meeting
Please do share the contents of this email on NextDoor and Storm Mountain Facebook if you are able, as well as anyone you know in Drake, the canyon, or not on the Storm Mtn email group.
This is our chance to be ‘seen’ and ‘heard’ – thank you for coming if at all possible.
Editor’s Note: if you are joining the meeting by clicking on the link above from a device with the Zoom application installed, start the Zoom app before clicking on the link. Otherwise, the link will attempt to install the Zoom application (at least, that is what happened from my Windows Desktop.)
Sent: Sun 2/21/2021 10:58 AM
From: Amanda Carian
Subject: [stormmountain] Important – Virtual Town Hall Meeting for Post Office Issues
If anyone can post this on the Drake/Storm Mountain NextDoor or Facebook sites, I would greatly appreciate it! Please also feel free to forward to anyone you know in Drake, Glen Haven or Estes Park. (The Glen Haven community email group has received this info as well through Nancy Dunavan.)
On March 2nd, at 6:00pm there will be a one-hour virtual Town Hall about the USPS Issues we’ve had recently and for the past 2 years with Staff Members from Representative Joe Neguse’s office and Senator Michael Bennet’s office along with a US Postal Service person they have found who has some level of authority.
Please add this date/time to your calendar and as I get the call-in information and agenda I will forward them to you as well. Hopefully many folks from Drake, Glen Haven and Estes Park will join the meeting to show the magnitude of our concern to our congress folks and the US Postal Service.
Sent: Fri 2/12/2021 6:31 PM
Subject: [stormmountain] Letter to USPS
From: Amanda Carian
Hello Storm Mountain,
(if people will please post this on the Storm Mountain Facebook and NextDoor groups and forward to any other Drake residents you know, I’d greatly appreciate it!)
Please see the attached letter sent to the US Congressional representative for the USPS today on OUR behalf. This letter was sent by all 3 of our Congressional reps, Senator Bennet, Senator Hickenlooper, and Representative Neguse. We have been ‘heard’ along with our fellow citizens in Glen Haven and Estes Park.
I was not asked to review the letter before it was sent. In a couple places Drake and Glen Haven are interchanged but the basic issues are still valid for both communities and all issues need to be fully addressed by the USPS at the highest levels.
A member from our community suggested we request a virtual “Town Hall” meeting with our congressional staffers who are making all this happen so they could hear directly from us. All 3 Congressional offices are very open to this idea and working to make it happen. I will send out the date, time, agenda (so the meeting is productive), and Zoom link once it is available – stay tuned.
We have been ‘heard’ and ‘represented’- I’m feeling like a proud American!
Sent: Sun 1/10/2021 9:46 AM
From: Amanda Carian
Subject: [stormmountain] PETITION to move Drake, CO Post Office to be under USPS Loveland Management
Hello Storm Mountain Community,
If you are interested, please use this link to sign our petition to get the management of our Drake, CO post office moved from USPS Estes Park to USPS Loveland. With a petition we can only have one issue, so we are focusing on this issue first. Without resolving this issue we will not make progress on our remaining post office issues. This literally will take an act of Congress to get us moved so it’s important for as many who are willing to speak up, do so now!
If you own property in Drake or on Storm Mountain but also have other residences, please identify yourself as a resident of Drake when signing the petition. All signed petitions will go to the USPS, Senator Michael Bennett, Senator John Hickenlooper, Representative Joe Neguse and our new USPS Consumer Relations Manager in Denver.
Thank you to Jessica for her help in preparing the petition and posting the petition link on the mountain Facebook and NextDoor sites.
Thank you and best regards,
Sent: Thu 1/7/2021 8:02 AM
From: Amanda Carian
Subject: The Drake Post Office Situation
Hello Storm Mountain Community and friends in Glen Haven,
For over a year, I have been communicating with Michael Mattson, our USPS Consumer Relations person in Denver ‘not’ representing Storm Mountain or any community, just as a very concerned and upset paying P.O. Box holder. What Michael ‘was’ able to help the Drake post office with:
- enforcing cease-and-desist orders on Estes Park USPS management last year this time when they were enforcing all postal clerks to return-to-sender any letter or parcel that specifically did not spell out “P.O Box”. Cheryl had been coming to Drake and taking Keile’s sorted mail OUT of our boxes to maliciously return anything she could if it did not say ‘P.O. Box’ on it. This practice of hers is recently now back in full-swing as many of us have experienced, especially when UPS or FedEx transfer a package to USPS – they are just getting sent back.
- enforcing cease-and-desist orders on Estes Park USPS management (Cheryl/Kim) earlier this year when they banned Kiele from working in our post office and were making him work in Estes, Allenspark and other places out of spite and their inability to hire and retain workers due to their abusive management practices.
- Michael successfully had a USPS investigation launched and it was concluded that we on Storm Mountain and Glen Haven ARE entitled to free P.O. Boxes called “e-boxes”. The problem now is they must have e-boxes for all properties that could be built out and there is not enough room in the Post Offices so silver gang boxes would be needed and those must be placed on public property…..so where to put them is the issue. For Storm Mountain, all property from Hwy 43 to the top is ‘private’ property. (I understand there is a pile of these boxes behind the Glen Haven post office.) We just need this work to push forward – the decision is done and in our favor.
- Michael successfully got the USPS to agree we get a new post office that is supposed to be located next to the River Forks on their property – Covid issues have pushed out the timing of that implementation but the decision has been made. Hopefully the River Forks does not evict the post office before a new portable building shows up to be the ‘real’ post office.
- Michael has just moved to a new position in USPS and I have been contacted by his replacement. Michael fully agrees we’ve been shafted by Estes Park and Denver and will continue to fight our fight with us as he can. 80% of our issue is the management in USPS Management in Estes Park and 20% is USPS Denver Ops.
80% Estes Park USPS Management
- Michael has forwarded to USPS Denver Ops over 70 local letters of support for Keile and the outstanding service he provided us.
- Michael also forwarded over 35 examples of Cheryl Jiles verbally abusing her employees, us patrons, and Cheryl even physically punching a patron in the face in the Estes Park post office. Denver Ops HR will do nothing.
- Michael has opened several cases against Cheryl for her verbal and other attacks on Keile that were not in line with USPS policy. The cases go nowhere in USPS Denver Ops.
- I stood in our Drake post office this past July with Keile and the Denver Ops manager, Jamil. Jamil told us that Keile would be getting promoted to Estes Park and then be able to select his replacement for our Drake Post Office. Jamil moved to another state a couple weeks later, Cheryl found out about what was happening, Keile was not promoted and Cheryl took it out on Keile verbally, and continued to cook up reasons to ‘write him up’ that went against his postal worker record.
- Keile is not at our post office solely because of Cheryl Jiles and Kim, the Estes Park Postmaster. This is not a ‘Covid’ issue as they have been so easily tossing around. Michael also received information of the continuous revolving door of employees whom Cheryl and Kim hire – the new employees quit in 2 weeks or less due Cheryl’s extreme verbal abuse and demanding her policies are followed versus the USPS policies.
20% USPS Denver Operation
- In Drake we only receive mail from Denver Ops 4-5 days a week instead of the 6 days we are entitled to as citizens and paying customers. I know these numbers to be true from checking in every day for months with Keile as to whether we got mail from Denver Ops or not. Denver Ops either “forgets to put our mail on the truck” or “puts our mail on the wrong truck.” Michael opened a multitude of ‘cases’ that the Denver Ops management was supposed to investigate but they’ve investigated nothing, throwing it all under the ‘Covid bus.’ Yes, there have been times when USPS Denver Ops has been operating at 30% of their employees, but not all of the time from last March to now.
Essentially my opinion to Michael was that if we could get Kiele to be supported properly and stay in our post office we could deal better with not consistently getting mail from Denver Ops. Michael agreed but cannot force Denver Ops HR to deal with Cheryl/Kim, even after over a year of work and mountains of direct cases and evidence against Cheryl, which she in turn took out on Kiele.
Per an earlier suggestion on this group, our only hope is a hard push to get our Drake post office out from under Estes Park USPS management and put under Loveland USPS. I am investigating if there is a proper way to do this but Michael’s first guess is it literally will take an ‘act of Congress’, but let’s do it! (If Congress will not move us maybe they can get us new USPS management in Estes Park.)
I will investigate if we can do an online petition that we in turn can send to ALL of our congress people. I and others have individually reached out to our congress people but we will need an en-mass approach to get their attention to do more than just ‘send an inquiry’ to the USPS who will simply reply this is all due to Covid. Certainly go forward and do what you’d like to do, but I will share info on getting a petition signed virtually as soon as I find a solution. We must wake up our Congress-folks to either move us under Loveland USPS or remove the USPS Estes Park Management with competent people who really want to provide a postal SERVICE.
If anyone has ever done a virtual petition or has time to do this or help with communications to our congress folks when we are ready, please let me know – would love the help!
To our friends in Glen Haven who have also suffered under this same Estes Park USPS tyranny, you are welcome to learn from us and use whatever help you as well.
Drake Post Office Current Status
Posted on the Storm Mountain email list
Sent: Tue 3/17/2020 8:32 PM
From: Amanda Carian
Hello Storm Mountain Community,
Today the new Director of Operations in Denver (Kim’s boss) paid an unexpected visit to our post office in Drake and then proceeded up to Estes to meet with Cheryl and Kim.
When the Director of Ops and a co-worker got to Drake at 10am, our post office still was not open as Cheryl continues to make Keile work in Estes in the mornings knowing it makes him late to open our post office. Monday thru Friday our post office must be open at 9:30am. Turns out, if a post office is not open during its posted hours, it is a federal offense.
By the end of the day, many of you had run into and spoke with the Director of Ops and his co-worker while they were at our post office – thank you! Also by the end of the day, Keile received an email from Kim directing him to put any letter or parcel in the respective P.O. Box, even if there is NO P.O. Box number or marking on the letter/parcel!!!!!!
We will continue to monitor that Keile can have our post office open for all posted hours and we are pushing to ensure only Keile is at our post office unless he is on Leave by his choice. I printed out your comments about Keile and Greg took the comments to Keile today – Keile was humbled and honored and said knowing how much we all support him helped him tremendously! To all who took the survey – you ROCK!
Final update today, my contact Michael has said our new permanent post office will most likely be another modular building on the River Forks Property. There had also been talks of putting the permanent post office (modular building) down by the Big Thompson Canyon Assoc building. Hopefully we hear something soon but with everything slowing down for the virus, I’m just happy to know this work is progressing!
Stay safe and healthy and please continue to share any post office issues real-time – we have the ear and focus of Denver USPS so let’s see how many issues we can get resolved!
Tuesday, April 23, 2019 Post Meeting Summary:
A Location for a permanent post office has not been determined.
Per the meeting notice (linked on the Archive page), written comments on the proposal will be accepted until May 23rd, 2019 and maybe submitted to:
United States Postal Service
Robb Groetzinger, Real Estate Specialist – Drake
200 E Kentucky Ave
Denver, CO 80209-9950
NOTE: Older information regarding the Drake Post Office has been moved to the Archive menu.
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